Rob has just had an all too common experience at hotels. Hotels in Australia generally don't provide Internet access (Rob's definition), so I don't get excited by that bullet point on their brochure when they do list it as a feature. What really cracks me up is that after saying this provide Internet access which is revealed to be a PSTN phone point, they don't even provide a cable! I always end up unplugging the cable going into the room phone.